Frequently asked questions
Anything gluten-free or sugar-free at this time?
At this time, we do not offer gluten-free or sugar-free items. All of our treats are made in a kitchen that handles wheat, dairy, and sugar. If you have specific dietary needs, feel free to reach out and we’ll always do our best to guide you to either make your dietary adjustments a reality or provide you with a gluten-free or sugar-free friendly referral!
What payment types do you accept?
We currently offer the following payment types:
• Square
• Major Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Venmo (@MelissaHand)
• Paypal (@handmelissa)
Do you offer custom orders?
Yes! The Simply Dipped Collection specializes in custom chocolate-dipped treats and desserts designed for birthdays, weddings, baby showers, corporate events, and other celebrations. To get started, visit our Custom Order page and submit a request form with your event details.
How far in advance should I place a custom order?
We recommend submitting your custom order request at least 2 weeks in advance, depending on the size and complexity of your order. Larger events or specialty designs may require additional lead time.
Do you attend local markets or events?
Yes! The Simply Dipped Collection regularly participates in local markets, pop-ups, and community events. You can visit our Upcoming Events page to see where we’ll be next and even subscribe to our event calendar.
Do you offer pickup or delivery?
Order fulfillment details will be confirmed during the ordering process. Depending on the order and location, local pickup or delivery options may be available for an additional cost.
What should I know about order pickup?
The address of pickup will be communicated on the Custom Order Agreement.
Clients must arrive within their scheduled pickup window. A 2-hour grace period is permitted. Orders not picked up within 2 hours of the scheduled pickup time may be considered abandoned.
How should I transport my treats after pickup?
For best results, transport treats in a cool vehicle and avoid leaving them in warm environments. We recommend going directly to your destination after pickup to preserve the quality and appearance of your treats.
What happens if my event is going to be outside?
Our treats can be sensitive to heat and direct sunlight. Once treats leave our care or are placed in outdoor environments, The Simply Dipped Collection cannot guarantee their condition. We recommend keeping treats in a cool, shaded environment until serving. Refunds cannot be issued for treats affected by heat, weather conditions, or improper storage after pickup or delivery.
How long are my treats usually good for after purchase?
Our handcrafted treats are best enjoyed within 2–3 days of purchase. Store them in a cool, dry place away from heat or direct sunlight to maintain their quality and appearance.
Some treats are able to maintain their freshness through the freezing and then thawing process, but freshness with this method cannot be expressly guaranteed based on differing factors (freezer temperature, duration of freeze, etc.).
Do you offer refunds?
For ready to order purchases, no.
For Custom Orders, because our custom treats are made to order, a 50% deposit is required to secure your date and is non-refundable.
Cancellation policy:
• 14+ days before the event: Deposit retained; no additional balance due
• 7–13 days before the event: 75% of the total order is due
•Less than 7 days before the event: Full balance is due
Refunds cannot be issued for taste preferences, approved design dissatisfaction, environmental damage (such as heat), event cancellations, failure to follow storage instructions, or orders not picked up at the scheduled time.